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  Describe a time you made a complaint and were satisfied with the result

  You should say:

  who you complained to

  what you complained about

  why you complained

  and explain how you felt about the result

  雅思口语参考高分范文：

  The thing I once complained about was my cousin's attitude towards his great grandmother Kate. He was usually mad at Kate, mainly because Kate liked to ask him the same questions over and over again. And the questions were extremely simple, such as who he was, what he did, who his parents were, etc. And the most terrible thing was that Kate would start asking him the same series of questions once they stop conversing for just 5 seconds. See, her memory was even worse than a goldfish.

  My cousin was quite short-tempered, so every time he was forced to chat with Kate, he would definitely get angry at her. He would even shout that Kate was such an idiot, for she couldn't remember anything.

  So last time I saw my cousin swear at Kate, I complained to him badly about his behavior. I told him it was very rude, and he didn't know how much Kate loved him. To be honest, Kate seldom talked to other people in the family, but she was always talkative in front of my cousin. That means, she wanted to know about him, and tried to remember something about him. More importantly, it was not Kate's fault after all. She had been a victim of Alzheimer's disease for several years, and she felt quite lonely in the family, cuz most of our family members thought it was like casting pearls before swine to have a conversation with her.

  Finishing my words, my cousin realized that Kate didn't annoy him on purpose, but because of her serious disease. From then on, he became more patient with Kate, and every time he went to visit Kate, he would answer her questions patiently, no matter how many times Kate recycled the questions. And I also feel fairly happy with that.

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